If you have any complaints about the services provided, please take the following steps:

1. Contact your financial adviser & tell them about your complaint.
2. If your adviser has not satisfactorily resolved your complaint within within 3 working days, please contact us on the below listed contact details:
   Mr Angus McLeod
   Advice IQ Partners Pty Ltd
   GPO Box 1680
   Brisbane QLD 4001
   Email: complaintsofficer@adviceiq.com.au
   Phone: 07 3164 7938
3. If you do not receive a satisfactory outcome or have not received a response within 45 days, you have the right to refer the matter to the Australian Financial Complaints Authority. They can be contacted on:
   AFAC
   Box 3
   MELBOURNE VIC 3001
   P  1800 931 678
   F  (03) 9613 6399
   E  info@afca.org.au
   W www.afca.org.au
   You can also lodge your complaint with ASIC by calling 1300 300 630.